Frequently Asked Questions

AWS WorkSpaces and Application Management (WAM)

Yes, you can bring your own Windows 7 and Windows 10 Desktop licenses to Amazon WorkSpaces. Amazon WorkSpaces provides you the ability to run on physically dedicated hardware, enabling you to run the Windows 7 or Windows 10 Desktop operating systems on your Amazon WorkSpaces when you are eligible to bring your own licenses.
If your organization meets the licensing requirements set by Microsoft, you can bring your Windows 7 and Windows 10 Enterprise or Professional licenses to Amazon WorkSpaces. You cannot use Windows OEM licenses for your Amazon WorkSpaces. Please consult with Microsoft if you have any questions about your eligibility to bring your own Windows Desktop licenses.
By bringing your own Windows Desktop licenses to Amazon WorkSpaces, you will save $4 per Amazon WorkSpace per month when being billed monthly, and you will save money on the hourly usage fee when being billed hourly (see the Amazon WorkSpaces pricing page for more information). Additionally, you can now use a single golden image to manage your physical and virtual desktop deployments.
Any application compatible with Microsoft Windows 7, Microsoft Windows 8, Microsoft Windows Server 2008 R2, and Microsoft Windows Server 2012 can be delivered to WorkSpaces using Amazon WAM. Both 32-bit and 64-bit applications are supported.
You can track usage for any applications assigned to users.
Amazon WorkSpaces Application Manager (Amazon WAM) offers a fast, flexible, and secure way for you to deploy and manage applications for Amazon WorkSpaces. Amazon WAM accelerates software deployment, upgrades, patching, and retirement by packaging Microsoft Windows desktop applications into virtualized application containers that run as though they are natively installed.
Amazon WAM delivers desktop apps to users’ WorkSpaces as virtualized app containers using a unique cloud delivery technology. The applications execute on a WorkSpace from within the virtualized container and provide performance similar to natively-installed applications.

Support

Your AWS Support covers development and production issues for AWS products and services, along with other key stack components.

  • “How to” questions about AWS service and features
  • Best practices to help you successfully integrate, deploy, and manage applications in the cloud
  •  Troubleshooting API and AWS SDK issues
  • Troubleshooting operational or systemic problems with AWS resources
  • Issues with our Management Console or other AWS tools
  • Problems detected by Health Checks
  • A number of third-party applications such as OS, web servers, email, databases, and storage configuration

AWS Support does not include:

  • Code development
  • Debugging custom software
  • Performing system administration tasks
No. Our Support offering covers the entire AWS service portfolio. As many of our customers are using multiple infrastructure web services together within the same application, we’ve designed AWS Support with this in mind. We’ve found that the majority of support issues, among users of multiple services, relate to how multiple services are being used together. Our goal is to support your application as seamlessly as possible.
That depends on your issue. The problems that application or service developers encounter vary widely, making it difficult to predict issue resolution times. We can say, however, that we’ll work closely with you to resolve your issue as quickly as possible.

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